Shipping policy

At Zavendori, we aim to provide customers in the United States with clear and reliable shipping information. This policy explains our shipping destinations, shipping fees, order processing times, estimated delivery times, and how we handle shipping issues. Please review this policy before placing an order.

1. Shipping Destinations

We currently ship to delivery addresses within the United States.

Please provide a complete and accurate shipping address and contact information at checkout. Available delivery destinations are subject to the options displayed during checkout.

2. Shipping Fees

Standard shipping fees are based on the merchandise subtotal of your order:

  • Orders under $60: $5 standard shipping fee.
  • Orders of $60 or more: Free standard shipping.

Applicable shipping fees will be displayed at checkout before payment.

If certain furniture items incur different shipping fees due to their size, weight, delivery location, or special transportation requirements, the applicable charges will be clearly displayed before checkout is completed. Please refer to the product page and checkout page for the shipping fees applicable to your order.

3. Order Processing Time

Orders typically require 1–3 business days to process. Processing includes order confirmation, product preparation, and shipping arrangements.

Business days are Monday through Friday, excluding U.S. public holidays. Order processing time is separate from transit time.

Transit time begins after the order has been processed and handed over to the carrier. Actual processing times may vary due to order verification, product preparation, or other operational factors.

4. Order Cut-Off Time

Our order processing cut-off time is 6:00 PM Eastern Time (ET).

  • Orders placed before the cut-off time generally begin processing on the same business day.
  • Orders placed after the cut-off time generally begin processing on the next business day.
  • Orders placed on weekends or holidays generally begin processing on the next business day.

Meeting the cut-off time does not guarantee same-day shipment. All orders must complete the applicable processing procedures before shipment.

5. Shipping Methods and Estimated Delivery Time

We select appropriate carriers based on product dimensions, weight, delivery address, and logistics availability. Carriers may include FedEx, UPS, DHL, or other suitable shipping providers, depending on the order.

Standard transit time is typically 5–8 business days after shipment.

Under normal processing and shipping conditions, the estimated total time from order placement to delivery is approximately 6–11 business days. These timeframes are estimates, not guaranteed delivery dates. Weekends, holidays, weather conditions, carrier operations, and other circumstances beyond our control may cause delays.

6. Shipping Delays

If your order has not arrived within the estimated delivery timeframe, please check your order confirmation and any available tracking information.

If tracking information has not been updated for an extended period or your shipment appears to be experiencing a problem, please contact us. We will help review the available order and shipping information.

Estimated delivery dates are not guaranteed, and actual delivery times may vary.

7. Taxes and Additional Fees

Applicable sales taxes and other legally required charges are calculated according to applicable regulations and displayed at checkout.

If additional shipping or transportation fees apply to your order, the applicable charges will be disclosed before payment. Final charges are subject to the information displayed at checkout and applicable laws.

8. Order Tracking

After your order ships, tracking information will be provided when tracking is available for the shipment.

Carrier tracking updates may take time to appear. If your tracking information has not been updated for an extended period, please contact us for assistance.

9. Damaged, Missing, or Delayed Shipments

If your order arrives damaged, items are missing, or another shipping issue occurs, please contact us as soon as possible.

To help us investigate, please provide the following information when available:

  • Your order number;
  • A brief description of the issue;
  • Photos of the product and packaging, if applicable;
  • Shipping or tracking information, if available.

We will review the order and available shipping records and explain the next steps. Any applicable resolution will depend on the circumstances and our published Return and Refund Policy.

10. Shipping Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

Once an order has entered processing, shipped, or been handed over to a carrier, changes or cancellations may no longer be possible. We will review the order status and confirm whether a change can be made.

For orders that have already shipped, return or refund requests will be handled according to our published Return and Refund Policy.

11. Delivery Address and Delivery Issues

Customers are responsible for providing accurate and complete shipping addresses and contact information when placing an order.

If you notice an address error, please contact us promptly. Address changes depend on the order status and the carrier's requirements.

If tracking shows that an order has been delivered but you have not received it, please check the delivery location and any carrier notifications. If the issue remains unresolved, contact us with your order number and relevant information so we can review the situation.

12. Contact Us

If you have questions about shipping fees, order processing, estimated delivery times, or tracking, please contact us:

Address: 1679 Old Highway 50 W, Union, MO 63084, United States
Telephone: +1 (636) 583-1234
Email address: hello@zavendori.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)